FREE DELIVERY OVER EGP 2,000 • CASH ON DELIVERY • 2-YEAR WARRANTY • 10% OFF YOUR FIRST ORDER • FREE DELIVERY OVER EGP 2,000 • CASH ON DELIVERY • 2-YEAR WARRANTY • 10% OFF YOUR FIRST ORDER •
Warranty & returns
2-year warranty. No drama.
Every Goui Egypt product is 100% authentic and covered for two years against manufacturing defects.
What the warranty covers
Manufacturing defects in batteries, chargers, cables and accessories.
Products that stop charging or don't perform as specified.
Free replacement or repair within the warranty period — two years from purchase date.
How to claim
WhatsApp us on 012 7010 8555 with your order number or receipt.
Attach a short video of the issue if you can — it speeds things up.
We reply within one working day and arrange pickup or replacement.
What's not covered
Physical damage, drops, or liquid damage.
Misuse, opening the product, or third-party repair attempts.
Normal battery wear from everyday use.
Returns & exchanges
14 days to return from the day you receive it, as long as it's unused and in its original packaging.
Arrived faulty? We replace it immediately at no shipping cost.
Refunds go back the way you paid within 5–7 working days.
Draft policy — final terms to be confirmed before launch.
